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Frequently Asked Questions

Find answers to common questions about our products and services

PVD Gold Plating Technology

Physical Vapor Deposition bonds real gold to stainless steel in a vacuum-sealed process, creating jewelry that's more durable, tarnish-resistant, and longer-lasting than traditional plating methods.

Yes — the outer layer is made with real gold, applied using advanced PVD technology. It offers the luxurious appearance of solid gold at a fraction of the cost.

PVD gold-plated jewelry is highly resistant to tarnish, sweat, water, and minor scratches. With proper care, it maintains its shine for years.

With regular care, your jewelry can last:
Daily wear: 1.5 - 3 years
Occasional wear: 3 - 5+ years

Proper storage and avoiding harsh chemicals extends lifespan.

Water-resistant — safe from occasional splashes and sweat. For optimal care, remove before:
  • Swimming (pools/saltwater)
  • Showering
  • Saunas/hot yoga

Absolutely. Our PVD gold-plated pieces are designed for everyday elegance. Follow our care guidelines to maintain their beauty.

Yes. Stainless steel base is hypoallergenic and nickel-free, making it safe for sensitive skin.

Natural fading may occur after years of wear. PVD maintains color significantly longer than traditional plating. Contact us for any unusual fading concerns.

Use a soft, dry microfiber cloth to gently wipe after wearing. Avoid harsh chemicals or polishing agents.

Yes. Every purchase includes a complimentary microfiber cleaning cloth and suede storage pouch.

Our stainless steel pieces are hypoallergenic and safe for most skin types. For high sensitivity, choose our stainless steel or 925 silver collections.

Engraving is not currently available. We're developing custom orders for special occasions — stay tuned for updates.

No formal warranty, but PVD pieces are highly durable. Contact us for any concerns — we're committed to customer satisfaction.

Care Guidelines

Simple steps to maintain your jewelry's beauty

Daily Care
  • Wipe with microfiber cloth
  • Store in suede pouch
  • Avoid perfumes/lotions
Long-term Care
  • Avoid harsh chemicals
  • Remove before water activities
  • Store in dry place

What is PVD?

PVD (Physical Vapor Deposition) is a high-quality coating process that makes gold plating more durable, scratch-resistant, and tarnish-resistant than regular gold plating.

  • Avoid harsh chemicals
    Keep away from chlorine, perfume, or alcohol-based sprays
  • Put on jewelry last
    After lotions or cosmetics have dried completely
  • Water-resistant but remove when needed
    Best to remove before showering, swimming, or intense workouts
  • Clean gently
    Use the microfiber cloth provided to clean fingerprints or smudges
  • Proper storage
    Store in the suede pouch provided, away from direct sunlight and humidity

Important: Imitation jewelry requires extra care to prevent tarnishing and fading.
  • Avoid all moisture
    Even small amounts of sweat, water, or humidity can cause tarnishing or fading
  • Remove before activities
    Always remove before sleeping, bathing, or doing chores
  • Keep away from products
    Avoid perfumes, deodorants, lotions, or hair sprays
  • Clean after each wear
    Wipe gently with a dry soft cloth to remove oils or residue
  • Proper storage
    Store in suede pouch or airtight container, separated from other jewelry

Yes! Our stainless steel pieces are perfect for everyday wear. For imitation jewelry, we recommend occasional wear only to preserve the plating.

  • Avoid prolonged moisture and chemicals
  • Store in a cool, dry place
  • Don't stack with other pieces that could scratch the surface
  • Clean with a soft, dry cloth after each wear

  • Always store jewelry in the provided suede pouch
  • Keep it in a dry, dark place away from sunlight and humidity
  • Use silica gel or airtight containers for added protection

Avoid direct contact with:

  • Perfumes and deodorants
  • Lotions and oils
  • Hair sprays
  • Sweat (during workouts or hot weather)

Quick Reference Guide

Essential care comparison

PVD Gold-Plated
  • Water-resistant
  • Daily wear suitable
  • Durable coating
  • !Avoid harsh chemicals
  • !Clean with microfiber cloth
Imitation Jewelry
  • Not water-resistant
  • !Occasional wear only
  • !Delicate coating
  • Avoid all moisture
  • !Clean after each wear

Multiple Ways to Order

Order through our website, Instagram DM, Facebook, or WhatsApp. We're here to make your shopping experience as convenient as possible.

No, you can check out as a guest. However, creating an account helps you track orders, manage addresses, and view order history more easily.

Yes! If you're more comfortable, you can order through our Instagram DM, Facebook, or WhatsApp. Just send us a screenshot or product name and we'll assist you.

Yes! Message us a screenshot or name of the product, and we'll check if it's still available or restocking soon.

Once your order is shipped, you'll receive a message or email with a tracking number and courier details. You can track it in real time.

Our delivery partner will usually try again or contact you. If it's a pre-paid order, we can also reschedule the delivery.

Yes, in selected areas of Kathmandu Valley, same-day delivery is possible for orders placed before 12 PM. Extra charges may apply.

Don't worry—try refreshing the page or using a different browser. If the issue continues, contact us directly and we'll guide you or offer a manual payment option.

We occasionally run sales, discounts, and early access deals. Subscribe to our newsletter or follow us on social media to stay updated!

Yes! Every piece is packed in a soft suede pouch with an outer box to protect it during shipping.

Of course! You can add a custom note during checkout, and we'll pack it beautifully—ready to be gifted.

We're so sorry! Please contact us within 24 hours of receiving your order, along with a photo. We'll make it right as quickly as possible.

We only accept returns or exchanges in cases of damaged, defective, or wrong products. Please make sure to contact us within the return window, and keep the item unused and in its original packaging.

Order Process

Simple steps to complete your purchase

1
Choose & Order
  • Browse our collection
  • Order via website or social media
  • Guest checkout available
2
Processing & Shipping
  • Secure packaging in suede pouch
  • Tracking number provided
  • Same-day delivery available
3
Delivery & Support
  • Real-time tracking
  • Flexible delivery options
  • 24-hour support for issues

Contact & Support

Multiple ways to reach us

Website
Online ordering
Instagram DM
Quick messaging
Facebook
Social support
WhatsApp
Direct chat
Important Notice

For damaged, defective, or wrong items, please contact us within 24 hours with photos. Returns are only accepted for these specific cases.

Need Additional Information?

Contact our customer service team for personalized assistance

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